Terms of Service


These terms and conditions apply to all sales and/or proposed sales of goods by CHEMIST EU to any Purchaser (Buyer) and shall prevail over and apply to the exclusion of any terms or conditions contained or referred to in the Buyer's order or in correspondence or elsewhere or implied by trade custom or dealing unless specifically agreed to in writing by a director of CHEMIST EU.


"Seller" means CHEMIST EU.
"Buyer" means the company, organisation or academic institution which accepts the supply of Seller’s goods and services. Seller does not supply goods or services to private individuals.
"Products" are the items to be supplied by Seller to the Buyer pursuant to this Agreement.

Use of Products

Seller’s products are supplied to the Buyer for research or laboratory use ONLY and are not to be administered to humans as food or pharmaceuticals. The Buyer is entirely responsible for ensuring that the goods supplied are fit for the Buyer's application or intended use. Seller does not supply goods or services to private individuals, or deliver goods to residential addresses.

Technical and Safety Data

The physical properties and other data displayed by Seller on their website(s) or catalogue(s) are obtained from our own data and from literature references. Seller assumes no responsibility for the accuracy or completeness of such data. The Buyer agrees that he has the responsibility to fully determine the accuracy and completeness of any technical and safety data concerning any product or use.


Prices are those confirmed by official quotation, expressed in Euros. Unless expressly stated otherwise, all prices are exclusive of VAT, taxes, duty and insurances, all of which are the responsibility of the Buyer. Unless otherwise indicated all prices are ex works (EXW Incoterms) Niel, Belgium. Seller reserves the right to amend the price of any goods or services. Seller shall obtain the Buyer’s prior written approval before execution of any such delivery subject to price modification.


Orders may be placed via the telephone, fax, mail or web site. All orders must clearly indicate the Buyer’s telephone number, fax number, complete billing address, complete shipping address, catalog numbers, product names, quantity ordered and price.


Seller complies with all applicable government regulations pertaining to the safe shipping of hazardous materials, and reserves the right to change the method of shipment designated by the Buyer, including but not limited to shipping routes and product pack sizes, in order to comply with any legal requirement. Where special packaging is required for temperature-controlled or hazardous items and where certain export and dangerous goods forms are required, there will be an additional charge for such services.

Delivery Policy

Delivery and return policy

Retention of Title

The Seller remains the owner of the goods until such time as these and all other sums owed by the Buyer to the Seller are paid in their entirety.

Claims and Returns

No product returns will be accepted without express prior written authorisation from Seller. The Buyer is duty bound to inspect the goods on delivery and any defect in the goods must be notified within ten (10) working days of delivery. The Buyer must substantiate all claims in writing by providing unequivocal supporting documents to that end. No complaints or returns will be considered after this period has elapsed. In the event that Seller accepts the complaint, Seller will issue a credit note or replacement material at its own descretion.


The Buyer may not cancel the contract without written approval from Seller. If approval is given it shall be deemed to be on the condition that the Buyer shall indemnify Seller against all loss or damage arising out of such cancellation.

Force Majeure

Buyer shall not be liable for any delay or failure of the products to perform in the event that the manufacture, supply or the delivery of the goods is prevented or delayed by any act or circumstances beyond Buyer’s reasonable control including but not limited to an Act of God, legislation, water, fire, drought, failure of power supply, blackout, strike and shortage or failure of supply preventing performance of the contract.

Governing Law

All of our contracts shall be governed by Belgium law and by the non-exclusive jurisdiction of the Belgium courts.

+32 37 55 36 26
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